Return, Refund & Cancellation Policy

Last Updated: 15 August 2026

This policy explains cancellation, return, replacement and refund procedures for products and services purchased from PM Bazaar.

  1. Important Notice

PM Bazaar supplies both:

  • Standard products
  • Customised products
  • Made-to-order products
  • Large FRP tanks
  • Aquaculture systems
  • Project-specific solutions

Return eligibility can therefore differ from ordinary retail products.

  1. Customised and Made-to-Order Products

Custom products may be manufactured according to:

  • Dimensions
  • Capacity
  • Shape
  • Fittings
  • Inlets
  • Outlets
  • Accessories
  • Colour
  • Customer specifications

Once manufacturing, procurement or custom fabrication has started, cancellation may generally not be available except where required by applicable law or expressly approved by PM Bazaar.

  1. Before Manufacturing

Cancellation requests received before manufacturing begins may be considered.

Any applicable refund may be adjusted for:

  • Payment processing charges
  • Procurement costs
  • Administrative costs
  • Customisation costs
  • Other non-recoverable costs

  1. After Manufacturing Begins

For customised products, cancellation after manufacturing begins may not be accepted.

Where PM Bazaar agrees to a cancellation, deductions may apply for costs already incurred.

  1. Standard Products

Standard products may be eligible for return depending on:

  • Product category
  • Product condition
  • Usage
  • Installation
  • Modification
  • Return period

Product-specific terms may apply.

  1. Damaged Products

Customers should inspect products upon delivery.

Where visible damage exists:

  1. Photograph the packaging.
  2. Photograph the product.
  3. Record video where possible.
  4. Inform the delivery personnel where appropriate.
  5. Contact PM Bazaar promptly.

  1. Manufacturing Defects

If a genuine manufacturing defect is confirmed and covered under applicable warranty terms, PM Bazaar may provide:

  • Repair
  • Component replacement
  • Product replacement
  • Another appropriate remedy

  1. Non-Returnable Circumstances

Returns may not be accepted where products are:

  • Custom-made
  • Made-to-order
  • Used
  • Installed
  • Modified
  • Damaged after delivery
  • Improperly handled
  • Improperly installed
  • Altered without approval
  • Returned without required documentation
  • Returned outside the applicable period

This does not limit mandatory legal rights.

  1. Wrong Product

If PM Bazaar delivers a materially incorrect product, contact us promptly.

We may request:

  • Order number
  • Invoice
  • Photographs
  • Video
  • Delivery information

After verification, an appropriate remedy may be provided.

  1. Refunds

Where a refund is approved, it will normally be processed through the original payment method where possible.

Processing time depends on the payment gateway and banking system.

  1. Advance Payments

Advance payments may be used for:

  • Raw materials
  • Procurement
  • Manufacturing
  • Labour
  • Customisation
  • Logistics preparation

Therefore, advance payments may become non-refundable after related work or procurement begins, subject to applicable law and the agreed transaction terms.

  1. Transportation

Transportation, loading, unloading and reverse logistics costs may be treated separately.

Where legally permissible, such costs may be deducted from refunds.

  1. Installed Products

Products that have already been installed may generally not qualify for ordinary returns.

A technical inspection may be required to determine the cause of an issue.

  1. Services

Fees for services, consultancy, training or project work may become non-refundable once the service has commenced or been delivered, subject to the applicable agreement.

  1. AquaMart

AquaMart transactions may be governed by seller-specific or marketplace-specific policies.

Where PM Bazaar acts only as a marketplace facilitator, the seller may remain responsible for fulfilment and product-related returns.

  1. How to Request a Return or Refund

Send:

  • Name
  • Mobile number
  • Email
  • Order number
  • Invoice
  • Product name
  • Purchase date
  • Reason
  • Photographs/videos where applicable

to:

info@pmbazaar.com

Phone: +91 62070 73769

  1. Verification

PM Bazaar may:

  1. Review the order.
  2. Verify documents.
  3. Request photographs/videos.
  4. Inspect the product.
  5. Determine eligibility.
  6. Approve or reject the request.
  7. Provide applicable remedy.

  1. Fraudulent Claims

We may investigate suspected:

  • Fraud
  • False damage claims
  • Intentional damage
  • Product misuse
  • Return abuse
  • Payment fraud

  1. Policy Changes

This policy may be updated from time to time.

  1. Contact

PUSHKAR MAACHHLO BAZAAR PRIVATE LIMITED

Email: info@pmbazaar.com

Phone: +91 62070 73769

Corporate Office:
In Front of K-73, Hanuman Nagar, Kankarbagh, Patna, Bihar – 800020, India

  1. Final Note

The applicable quotation, invoice, purchase order, warranty document and product-specific terms should be read together with this policy.

Mandatory rights under applicable law remain unaffected.